Bu İlan Yayından Kaldırılmıştır
Customer Service Representative

QUALIFICATIONS
  • • Bachelor’s degree required. 
    • Advanced level of English required. 
    • 3 - 5 years Customer Service or related experience.
    • Strong written, verbal and telephone skills.
    • Strong data entry and organizational skills. Detailed oriented and good follow-up skills.
    • Knowledgeable on technical aspects of assigned product lines and customers.
    • Able to effectively manage many priorities and issues.
    • Understanding of applicable computer systems, such as Microsoft Office, Google mail, and function specific software.
JOB DESCRIPTION Main aim of this position is to provide Customer Service to assigned customers and accounts; manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment by working closely with plants and supply chain

• Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.
• Provides telephone customer service regarding company's services and/or products.
• Identifies customer's needs and determines appropriate action
• Promotes the company's products or services.
• Investigates and resolves complaints.
• Uses a computer system to track questions and answers as well as enter and track the status of orders.
• Evaluates and resolves customer complaints professionally and tactfully.
• Negotiates customer product/billing complaints by offering discounts, authorizing returns, requesting returned product testing by internal quality or other staff, and approving replacement orders.
• Authorizes credit memos/refunds within policy and according to established procedures.
• Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.
• Support all aspects of service to the customer including, but not limited to: price quotes and quote follow-up, technical and product recommendations and sample department coordination.
• Initiate and implement initiatives which improve customer service and responsiveness.
• Coordinate with Logistics and Operations on capacity planning and scheduling.
• Champion customer needs and follow up on customer inquiries.
• Provide responsive order management support including order entry, or expediting and shipment information to customers.
• Proactively communicate supply chain issues and provide alternatives.
• Attend technical training seminars.
• Back-up team-members when workload makes this necessary.
Tarih
: 4 ay önce
Şehir
: İstanbul(Asya)
Pozisyon
: Müşteri Hizmetleri Temsilcisi
Sektör
: Tekstil
Seviye
: Uzman
Çalışma Şekli
: Tam Zamanlı
Deneyim
: En az 3 yıl
Kaynak
: Kariyer.net

Etiketler

İstanbul(Asya) Müşteri Hizmetleri Temsilcisi iş ilanı

Tekstil sektöründe faaliyet gösteren AVERY DENNISON ETIKET LTD STI firması için Tam Zamanlı çalışacak Lisans veya Master veya Doktora mezunu İstanbul(Asya) şehrinde ikamet edebilecek en az 3 yıl tecrübeli Müşteri Hizmetleri Temsilcisi aranıyor!

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