Customer Operations Specialist
Başvur

Shell Petrol A.Ş

QUALIFICATIONS

“CUSTOMER 1st IS OUR FUNDAMENTAL OPERATING PHILOSOPHY”

  • Positive customer focus attitude and passion for the customer
  • Ability to deal with multiple tasks and work in a dynamic environment
  • Clear result orientation and capacity to manage self-performance
  • Good team spirit
  • Ability to handle difficult customers and not take it personally
  • Competence in problem solving - with customer facing services - and good decision making skills
  • Familiarity with customer service systems and applications is preferable
  • IT software familiarity (Microsoft and Internet)
  • Good command of the language that is required for that operation
JOB DESCRIPTION
  • Be the first point of contact for customers, resolve customer requests received via all mediums.
  • Provide a courteous, polite and helpful information service to our Customers.
  • Provide live resolved servicing and when live resolution cannot be achieved, make a date and time (DTC) with customer for resolution and ensure that DTC is met 
  • Pro-actively keep the customer informed throughout the contact management process.
  • Pro-actively participate in CSO (Customer Service Organization) campaigns related to CSO services as assigned (i.e. not sales & marketing campaigns). 
  • Record and follow up all customer contacts in customer facing systems for the service accredited.
  • Commit to meet individual Key Performance Indicators (KPI), and Team KPIs, and CSO KPIs as well.
  • Take ownership for the resolution of customer complaints and enquiries, issues regarding Quality problem and/or from Customer Survey.
  • Escalate immediately any operational and/or emergency issue (regarding services and processes) that cannot be resolved, or could potentially cause issues for a large number of customers, to the Team Lead.
Tarih
: 1 hafta önce
Şehir
: Şişli - İstanbul(Avr.)
Sektör
: Enerji, Perakende
Seviye
: Uzman
Çalışma Şekli
: Tam Zamanlı
Kaynak
: Kariyer.net

Etiketler

Şişli Customer Operations Specialist iş ilanı

Enerji Perakende sektörlerinde faaliyet gösteren Shell Petrol A.Ş firması için Tam Zamanlı çalışacak Lisans veya Master veya Doktora mezunu Şişli şehrinde ikamet edebilecek Customer Operations Specialist aranıyor!

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